Use the support area to find answers, share product feedback, or ask for help. The available contact options are different for families and coaches.

• Families and coaches looking for answers in the FAQs.
• Families and coaches sending product feedback or contacting support by email.
• Coaches who need an ongoing support conversation through a ticket.
• Anyone who needs help after repeated sign-in failures.

Ticket availability: Support tickets are currently available to coaches only. Family users can use FAQs, feedback, sign-in help, or the support email.

1. Open the support area for your family or coach account.
2. Choose the FAQs section.
3. Open a question to read its answer.
4. In the coach portal, use search or the topic filters to narrow the list.

Families see family guidance. Coaches see coach guidance and may also view family guidance when helping a client.

Choose User guides in the Support area whenever you want step-by-step help beyond the FAQs.

• In the coach admin panel, the help centre opens in a new browser tab so you can keep your place in the portal.
• In the family or coach mobile app, the help centre opens in your device's browser, outside the app.

The user guides are public and do not use your Littles Baby Tracker sign-in details. You need an internet connection to load the latest version.

Use feedback when you want to share an idea, report a bug, comment on content, or give a general suggestion.

1. Open the feedback form from the support area.
2. Choose the category that best matches your message.
3. Describe the issue or suggestion clearly.
4. Choose whether the team may contact you using your account email.
5. Submit the form and wait for the confirmation.

Feedback is a one-way product channel. It does not create a conversation or provide an in-app status. If you need a reply, use the support email or, if you are a coach, create a support ticket.

After repeated unsuccessful sign-in attempts, the sign-in screen offers a way to ask for help.

1. Enter the email address you normally use for the app.
2. Describe what happens when you try to sign in.
3. Submit the request.

For privacy, the confirmation will not reveal whether an account exists for that email address.

The contact option opens your device's email app with a suitable subject line.

If no email app is configured, use another device or your preferred email service to contact the support address provided for your account.

1. Open Support in the coach portal.
2. Open the tickets area.
3. Choose the category, add a clear subject, and describe the issue.
4. Submit the ticket.
5. Return to the ticket to read replies and continue the conversation.

The coach portal shows active, all, and resolved tickets. An unread marker appears when support has replied.

Replying to a resolved ticket reopens it. Archived tickets remain available as history but cannot receive another reply.

• FAQ entries are read-only and may differ between family and coach accounts.
• Feedback can include basic device and app-version information to help investigate a problem.
• Support may contact you about feedback only when you allow it.
• Coaches see only tickets created from their own coach account.
• Internal support notes are not shown in the coach conversation.
• Email notifications about ticket replies are helpful but may not arrive immediately; check the portal for the latest status.
• The User guides option always opens userguides.littlesbabytracker.com outside the current app view.

• If FAQs do not load, retry or use another support option.
• If search shows no results, clear the search text and topic filters.
• If feedback fails, keep the form open, check your connection, and submit again.
• If sign-in help will not submit, wait before retrying; repeated requests may be temporarily limited.
• If a coach ticket cannot accept a reply, check whether it has been archived.
• If the email option does nothing, confirm that an email app is configured on your device.
• If the user guides do not open, check your internet connection and try again. You can also enter userguides.littlesbabytracker.com directly in a browser.

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