features:26_organization_branding_and_personalisation
Table of Contents
Organisation branding and personalisation
Organisation branding allows a practice to add its identity to parts of the family and coach experience. This can include a logo, welcome message, and colour theme.
Who this guide is for
- Practice owners and organisation administrators who have been invited to the branding pilot.
- Coaches and linked families who see saved practice branding automatically.
Availability: Editing branding is currently limited to a controlled pilot. Not every practice will see the branding editor, even if an owner or administrator is signed in.
What an eligible practice can change
- The practice logo.
- A short welcome message.
- The main colours used across supported screens.
- A preset theme, followed by individual colour adjustments.
Branding changes presentation only. They do not change anyone's permissions or family access.
Preview branding
- Open the branding area in the coach portal, if it is available to your practice.
- Start with the current design or choose a preset.
- Adjust the logo, welcome message, and colours.
- Use the preview to check the result in light and dark settings.
Preview changes are visible only in the preview. Families and other coaches do not see them until they are saved successfully.
Add or replace a practice logo
- Choose a JPEG, PNG, WebP, or GIF image.
- Wait for the preview to finish preparing the image.
- Check that it remains clear at the displayed size.
- Save the branding changes.
If an upload fails, the existing saved logo remains in place.
Save and view the result
- Review the preview carefully.
- Apply the branding changes.
- Refresh the family or coach experience if the new design does not appear immediately.
Saved branding may appear on invitations, family home and tracking screens, questionnaires, sleep plans, and other supported areas. Where no active practice branding is available, the standard Littles Baby Tracker theme is used.
Things to know
- Only an authorised practice owner or organisation administrator can save branding.
- A welcome message can contain up to 180 characters.
- Branding is shown only in an appropriate, active practice relationship.
- Families and ordinary coaches cannot edit the branding they see.
- A suspended or archived practice cannot update its branding.
- The editor being visible does not guarantee that your account has permission to save changes.
If something goes wrong
- If the branding option is missing, your practice may not be part of the pilot.
- If a colour is rejected, choose it again with the colour picker or enter a standard six-digit colour value.
- If the logo fails, try a smaller supported image and upload it again.
- If saving is denied, ask a practice owner to confirm your organisation role.
- If families still see the standard theme, confirm that the changes were applied rather than only previewed.
